Accessibility
Website and tour accessibility
What we do to make the website usable by everyone, and how we plan tours to suit your mobility needs.
In brief
Are Gira Vicenza's website and guided tours accessible?
The accessibility of the GiraVicenza.it website takes the WCAG 2.1 AA guidelines as its reference, with adequate contrast, alternative text, keyboard navigation and reduced motion. As for the tours, the centre of Vicenza is largely flat but cobbled, while villas and palazzi often have stairs: Daniela checks each site case by case and adapts the route. You can report problems to info@giravicenza.it.
This translation is provided for convenience; in case of discrepancy the Italian version prevails.
The website
Our commitment to an accessible website
We want GiraVicenza.it to be usable by everyone, including people who use screen readers, a keyboard only, magnification or contrast settings. We take the international WCAG 2.1 guidelines, level AA, as our reference.
In designing the website we have paid particular attention to:
- contrast between text and background suitable for reading, including in sections with a dark background;
- alternative text describing the subject of every photograph, with the name of the place;
- keyboard navigation of links, buttons and form fields;
- reduced motion: if you have turned on the option to reduce animations in your operating system, the website respects it;
- an orderly heading structure, with a single main heading per page and section contents on long pages;
- an enquiry form protected against spam without CAPTCHAs or visual puzzles.
Checks
Compliance status and known limitations
The website has not yet undergone a formal third-party compliance audit. [TO BE COMPLETED: date and method of any accessibility audit, once carried out.] Based on our own checks, the known limitations are:
- the external services that links lead to (Google Maps, WhatsApp, TripAdvisor, ToursByLocals) have a level of accessibility that does not depend on us;
- some historical or detail photographs may have descriptions that could be improved: let us know and we will add to them;
- content is updated over time and may contain errors introduced by changes.
For any content you are unable to use, we can provide the same information in another form, for example by email or over the telephone.
Reports
How to report an accessibility problem
If you have difficulty using the website, write to us at info@giravicenza.it or call +39 338 4103735, also on WhatsApp, telling us the page, what you were trying to do and, if you wish, the device and assistive technologies you use. We reply within 30 days and, where possible, fix the problem. If you are not satisfied with our reply, you can follow the complaints procedure.
The tours
Accessibility of the sites visited
Vicenza and the Venetian villas present very different conditions, which is why every tour is planned case by case:
- the historic centre of Vicenza is largely flat and explored on foot, but has stretches of cobbles and uneven paving, and narrow pavements in some streets (contrade);
- palazzi and villas often have stairs, thresholds and historic floors; Villa Almerico Capra, known as La Rotonda, for example, has monumental stepped entrances;
- the Santuario di Monte Berico (Monte Berico Sanctuary) can be reached on foot via a long, arcaded climb, or by car;
- the villas outside the city require travel by car and have gardens with varied surfaces.
Access conditions, available aids and the rules for companions depend on the organisations managing the sites and may change. Daniela checks them with these organisations at the time of your enquiry and adapts the itinerary, timings and breaks, although she cannot guarantee the accessibility of spaces managed by others.
With your guide
How we plan the tour with you
In 2016 Daniela completed a course on accompanying guests with disabilities. In your enquiry you can describe your needs in practical terms (for example "avoid long flights of stairs", "we need frequent breaks", "we use a wheelchair"), without giving any diagnosis: we only need to know what is required to plan the day well. The field is optional and the information is handled as described in the privacy policy.
Practical questions about pace, routes and travel are also covered on the how it works, prices and FAQ page.
Transparency
Other legal and practical information
For questions about this page, write to info@giravicenza.it or visit the contact page. Practical information about tours, quotes and tickets is on the how it works, prices and FAQ page.
